Small changes shift culture. This isn’t about perfection — it’s about being present.

👋 Step 1: Name it

What’s one thing your team keeps doing… that you wish they’d stop?

Examples:

• Always asking the same questions
• Relying on you for small decisions
• Updating multiple tools for the same task
• “Forgetting” next steps
• Needing reminders

Your answer:

[Type here…]

🔍 Step 2: Explore Why

Let’s get curious, not critical.

Which feel true?

☐ Unclear role or ownership

☐ No process in place

☐ Tool mismatch or duplication

☐ Never been explained

☐ Didn’t see the impact

☐ We just “accepted it”

My hypothesis:

[Type here…]

🎯 Step 3: Test One Tweak

Small test. Big clarity.

Micro‑fix ideas:

• Add a short SOP or checklist
• Clarify “who owns this”
• Remove an unused tool
• Rename or label clearly
• Quick 5‑min alignment chat

My test for this week:

[Type here…]

🧩 Bonus Resource

RACI Role Clarity Template: What is it and examples in everyday use

RACI matrix is a simple project management tool that clarifies roles and responsibilities by defining who is Responsible, Accountable, Consulted, and Informed for each task or decision.

Created by Amy @ Rework.com

Helping SME leaders like you bring calm to chaos, scale without stress.

📩 [email protected]

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